VelaONE Retail for BigCommerce — Installation Guide

This guide is written for the merchant. It covers installing the VelaONE
Retail (VelaPOS) app from the BigCommerce App Marketplace. For day-to-day use
after installation, see the User Guide.

Before you start

You will need:

  • An active VelaPOS account with at least one store location
    (don’t have one? Contact us at https://www.vela1.com/).

  • Your BigCommerce store, and a login able to install apps —
    the store owner login is safest.

  • A phone call or email thread open with your VelaPOS representative.

Installation takes about 5 minutes. Your storefront stays online the whole
time — nothing is interrupted.

Step 1 — Install the app

  1. Log in to your BigCommerce control panel.

  2. Go to Apps → Marketplace and search for VelaONE Retail
    (or open the direct install link your VelaPOS representative provides).

  3. Click Install.

  4. BigCommerce shows the permissions the app needs (catalog, inventory,
    orders, store information). Click Confirm to approve.

Step 2 — Read back your link code

When the installation finishes, the app opens inside your control panel and
displays a 6-character LINK CODE, for example K7M2QP.

  • Give this code to your VelaPOS representative by phone or email.

  • Not ready right now? No problem — the code stays valid until it is used.
    Reopen the app any time (Apps → My Apps → VelaONE Retail) to see it again.

Step 3 — We do the rest

Your VelaPOS representative links the code to your VelaPOS account and chooses
which store location receives online orders and which location’s inventory
feeds the storefront. Within a few minutes of linking:

  • the first catalog sync starts automatically, and

  • webhooks are registered so orders and changes flow in near real time.

We will confirm with you when the connection is live.

Checking the install worked

After we confirm, place a $1 test product order on your storefront (you can
cancel/refund it afterward). It should appear at your VelaPOS register’s
FULFILLMENT area within a couple of minutes. If it does not, contact us —
do not reinstall the app.

Next step

Read the User Guide for how your catalog, inventory, and online orders
work day-to-day after connection.

Support